Privacy Policy
How we collect, use, and protect your personal information.
This Privacy Policy explains how aurora-puma collects, uses, discloses, and safeguards your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you express interest in obtaining information about our products and services, when you participate in activities on our website, or when you contact us.
The personal information we collect may include:
- Name and contact details (email address, postal address)
- Property information relevant to solar installation assessments
- Enquiry details and correspondence
- Information about your current energy usage and requirements
Automatically Collected Information
When you access our website, certain information may be collected automatically, including your IP address, browser type, operating system, access times, and pages viewed. This information helps us understand how visitors use our website and allows us to improve our services.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To process and manage service requests
- To schedule consultations and site assessments
- To communicate with you about our services
- To improve our website and customer experience
- To comply with legal obligations
Disclosure of Your Information
We may share your information in the following circumstances:
- With service providers who assist in our operations
- With installation partners when arranging your solar system
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details provided below.
Retention of Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
aurora-puma
Level 12, 200 George Street
Sydney NSW 2000
Australia
Email: [email protected]
Last updated: July 2026